Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Reword Limited (trading as "Ollo", "we", "us", or "our") concerning your access to and use of the Ollo service, including our website, applications, and any related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

3. Description of Service

Ollo is a social listening and brand monitoring platform that helps businesses monitor online conversations, track competitors, identify high-intent leads, and understand how people discuss their brand across various social media platforms and online sources.

4. Account Registration and Security

4.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Account Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.

5. Subscription and Payment

5.1 Subscription Plans

The Service is offered on a subscription basis. Details of available plans, including features and pricing, are available on our website.

5.2 Billing

By subscribing to a paid plan, you agree to pay all applicable fees. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). Payment will be charged to your payment method on the first day of each billing period.

5.3 Price Changes

We reserve the right to modify our pricing. We will provide you with reasonable notice of any price changes. Your continued use of the Service after the price change takes effect constitutes your agreement to pay the modified amount.

5.4 Refunds

Subscription fees are generally non-refundable except as required by law or as expressly stated in these Terms. We may, at our sole discretion, provide refunds on a case-by-case basis.

5.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that time.

6. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Violate the intellectual property rights of others
• Transmit any viruses, malware, or other malicious code
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Scrape, crawl, or use automated means to access the Service without permission
• Use the Service to harass, abuse, or harm others
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service to spam or send unsolicited communications
• Resell, sublicense, or redistribute the Service without authorization

7. Intellectual Property Rights

7.1 Our Rights

The Service and its entire contents, features, and functionality are owned by Reword Limited and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

7.2 Your Rights

You retain all rights to any content you submit, post, or display through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, publish, transmit, and display such content solely for the purpose of providing the Service to you.

7.3 Feedback

If you provide us with any feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.

8. Third-Party Content and Services

The Service aggregates and displays content from third-party sources, including social media platforms. We do not control or endorse such third-party content and are not responsible for its accuracy, legality, or appropriateness. Your interactions with third-party services are governed by their respective terms and policies.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

10. Disclaimers and Limitations of Liability

10.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10.2 Accuracy of Information

While we strive to provide accurate and up-to-date information through the Service, we make no representations or warranties regarding the accuracy, reliability, or completeness of any content accessed through the Service.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REWORD LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or similar issues transmitted through the Service by any third party
• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content

11. Indemnification

You agree to indemnify, defend, and hold harmless Reword Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another party.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

All provisions of these Terms that by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

13.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of arbitration in England and Wales, except where prohibited by law.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Reword Limited regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

14.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice.

15. Contact Information

If you have any questions about these Terms, please contact us:

16. API and Integration Terms

If you use any APIs or integrations provided by the Service, you agree to comply with any additional terms and rate limits that apply to such use. We reserve the right to modify or discontinue API access at any time.

17. Chrome Extension

If you use our Chrome extension, your use is also subject to these Terms. The extension requires certain permissions to function properly. We collect and use data from the extension solely to provide the Service as described in our Privacy Policy.